Terms of service

Welcome to Lavoea. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Lavoea is an online beauty and personal care brand offering skincare, haircare, and related products through our Shopify-powered website.

Website: https://lavoea.com

Email: support@lavoea.com 

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

3. Products

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

  • Product colors may vary slightly depending on your screen settings.
  • Product packaging may differ from images due to updates or manufacturing changes.
  • Availability of products is subject to stock.

We reserve the right to discontinue or modify products without prior notice.

4. Pricing

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • Prices include applicable taxes unless specified otherwise.
  • We reserve the right to change prices at any time without prior notice.

If a pricing error occurs, we may cancel or refuse the affected order and issue a refund where applicable.

5. Orders

After placing an order:

  • You will receive an order confirmation by email or SMS (where available).
  • Order confirmation does not guarantee acceptance of your order.
  • We reserve the right to refuse or cancel any order due to:
    • Pricing errors
    • Product unavailability
    • Suspected fraud
    • Payment issues
    • Violation of these Terms

If your order is canceled after payment, the applicable refund will be processed according to our Refund Policy.

6. Payments

We accept secure payments through available payment methods on our website, which may include:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if available)

Payment processing is handled by trusted third-party payment providers. We do not store your complete payment card details.

7. Shipping & Delivery

We aim to dispatch orders promptly. Delivery times are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Other circumstances beyond our control

We are not responsible for delays caused by shipping partners once an order has been dispatched.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund Policy. Please review that policy before making a purchase.

For hygiene and safety reasons, certain opened or used personal care products may not be eligible for return unless they are damaged, defective, or incorrect when delivered.

9. Product Information

Our products are intended for external use only unless otherwise stated.

Before using any skincare or haircare product:

  • Read the product label and instructions carefully.
  • Perform a patch test where appropriate.
  • Discontinue use if irritation occurs.
  • Consult a qualified healthcare professional if you have known allergies, sensitive skin, or a medical condition.

The information on our website is provided for general informational purposes and is not medical advice.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand name
  • Product images
  • Graphics
  • Text
  • Videos
  • Designs
  • Website layout

is owned by or licensed to Lavoea and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Introduce viruses or malicious code.
  • Interfere with the operation or security of the website.
  • Misuse customer accounts or personal information.

12. Limitation of Liability

To the maximum extent permitted by law, Lavoea shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms limits rights that cannot be excluded under applicable law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices. Accessing third-party websites is at your own risk.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the location of Lavoea's principal place of business, unless otherwise required by applicable law.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Lavoea

Email: support@lavoea.com 

Website: https://lavoea.com

Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)