Privacy policy

Welcome to Lavoea. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or create an account, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely by third-party payment providers)
  • Order History

Device Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Viewed
  • Time Spent on Website
  • Referring Website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver purchased products
  • Process payments
  • Provide customer support
  • Send order updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails and offers (only where permitted)

3. Shopify

Our store is hosted on Shopify Inc.

Shopify provides the online e-commerce platform that allows us to sell our products.

Your data is stored through Shopify's secure servers, databases, and applications protected by industry-standard security measures.

For more information, please review Shopify's Privacy Policy.

4. Payments

Payments are securely processed through trusted payment providers such as:

  • Razorpay
  • PayU
  • Cashfree
  • PhonePe
  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Cash on Delivery (if offered)

We do not store your complete payment card details on our servers.

5. Cookies

We use cookies to:

  • Keep you logged in
  • Remember your shopping cart
  • Improve website performance
  • Analyze visitor behavior
  • Personalize your shopping experience
  • Display relevant advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Communications

If you subscribe to our newsletter, we may send:

  • New product launches
  • Special offers
  • Discounts
  • Beauty tips
  • Promotional campaigns

You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails.

7. Sharing Your Information

We may share your information with trusted service providers, including:

  • Shopify
  • Payment gateways
  • Shipping and logistics partners
  • Marketing service providers
  • Analytics providers
  • Government authorities when legally required

We do not sell your personal information.

8. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request a copy of your data

To exercise these rights, please contact us using the details below.

11. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lavoea

Email: support@lavoea.com 

Website: https://lavoea.com

Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)