Shipping policy
At Lavoea, we are committed to delivering your skincare and haircare products safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festivals, promotional sales, or high-demand periods, processing times may be slightly longer.
Once your order is shipped, you will receive a confirmation email or SMS with your tracking details (where available).
Shipping Coverage
We currently ship across India.
At this time, international shipping may not be available. If international shipping becomes available, this policy will be updated accordingly.
Estimated Delivery Time
Delivery timelines are estimates and may vary depending on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote & Rural Areas | 5–10 Business Days |
Delivery times are estimates only and may be affected by courier operations or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.
We may also offer:
- Free Shipping on eligible orders
- Promotional shipping offers during special campaigns
- Express shipping options (where available)
The applicable shipping charges and offers will be shown at checkout.
Order Tracking
After your order has been shipped, you will receive:
- Shipping confirmation email
- Tracking number
- Courier partner details (where available)
You can use the tracking information to monitor your shipment until delivery.
Delivery Attempts
Our courier partners will usually make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Delivery refusal
the package may be returned to us.
Additional shipping charges may apply if reshipment is requested.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before placing your order.
Lavoea is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier operational delays
- High order volumes
- Remote delivery locations
We appreciate your patience in such situations and will do our best to keep you informed.
Damaged Packages
If your package arrives:
- Damaged
- Opened or tampered with
- Missing items
please:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting images.
We will investigate and, if eligible, arrange a replacement or refund in accordance with our Refund & Return Policy.
Lost Shipments
If your order has not been delivered within the expected timeframe:
- Contact our customer support team within 7 days after the expected delivery date.
- We will coordinate with the courier partner to investigate.
If the shipment is confirmed as lost in transit, we will provide a replacement (subject to availability) or a refund, as appropriate.
Cash on Delivery (COD)
Cash on Delivery may be available for selected locations.
Lavoea reserves the right to limit or disable COD for certain PIN codes, order values, or other circumstances.
Undeliverable Orders
Orders returned to us because of:
- Incorrect address
- Repeated failed delivery attempts
- Refusal to accept delivery
may be canceled.
Refunds, if applicable, will be processed after deducting any non-recoverable shipping or handling charges, where permitted by law.
Order Changes
If your order has not yet been processed, you may request changes to:
- Shipping address
- Contact number
- Product quantity
- Product variant (subject to availability)
Once an order has been shipped, changes generally cannot be made.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Lavoea
Email: support@lavoea.com
Website: https://lavoea.com
Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)